Shipping Method and Privacy Policy
Shipping Method
- Please ask us at the time because shipping charge is different from the list below. (Our e-mail address: info@juho-tougei.com)
About shipping within Japan
- We will ship our mechanize directly from Japan. About shipping charge, please see below.
About shipping to countries except for Japan
- Please confirm the shipping cost on the following shipping charge list. Shipping charge is based on the total amount you purchased.
- It is not depending on the weight of the dolls/parts. Basically, the shipping charge is in the following list. However, we might add some fee if the products you ordered are heavier or larger than our image. I'll tell you a correct shipping charge if you would like to purchase heavy or big size items.
About shipping charge
- The shipping charge list is without a fee or tax of your country. We're not sure each cost (VAT or something fee) because it is different depending on your country. Please confirm the own cost of your country if you would like to know that before placing an order.
Tax and Fee
This shipping charge is applied to regular items. The shipping charge for heavy or oversize merchandise is different from the list, so we will send an additional bill after your order. Please ask us if you want to know the correct shipping cost before your purchase.
In addition, please kindly note that this shipping charge is emergency cost because postal service to overseas, which we use regularly, is stopped or delayed due to Covid -19. Furthermore, it may take longer to ship than usual or it will be unavailable to ship depending on the city where you live.
The area where these shipping costs are applied are The U.S., Australia, and etc.
| from | to | shipping charge | Package total dimensions |
| US$0.01 | US$49.99 | US$25.00 | 60cm |
| US$50.00 | US$149.99 | US$46.00 | 80cm |
| US$150.00 | US$249.99 | US$88.00 | 100cm |
| over US$250.00 | US$145.00 | 120cm |
The shipping charges are decided depending on the package sizes. They are added automatically when you place an order. If the package sizes are smaller than I thought, or if you live in a place There regular postal service is available, we are going to refund the difference at the time.
The area where these shipping costs are applied are The U.S. with "NO TRACKING CODE"
This shipping has NO tracking code since the postal service with tracking code is not available for this area. This shipping method has a risk of losing products, but we couldn't follow it on the situation. When you choose this method, it is meaning that you agree with the risk. Please understand enough, and choose this method.
| from | to | shipping charge |
| 0kg | 0.3kg | US$6.00 |
| 0.301kg | 0.5kg | US$10.00 |
| 0.501kg | 0.8kg | US$15.00 |
| 0.801kg | 1kg | US$20.00 |
| 1.001kg | 2kg | US$28.00 |
This shipping charges are decided depending on package weight including products you bought and box. we use regular mail with NO tracking code (until 2kg).
The areas where these shipping costs are applied are most of Asia, Europe, Canada, and etc.
| from | to | shipping charge |
| 0kg | 0.3kg | US$9.00 |
| 0.301kg | 1kg | US$20.00 |
| 1.001kg | 2kg | US$30.00 |
| 2.001kg | 3kg | US$65.00 |
| 3.001kg | 4kg | US$80.00 |
This shipping charges are decided depending on package weight including products you bought and box. The forwarding agent is different depending on your countries, but the countries where EMS is available to use (for example, most of Asia, Europe, Canada), we use regular mail with tracking code (until 2kg), or EMS for shipment (over 2kg) .
Domestic shipping (Japan)
Shipping cost to Japan (domestic shipping) is flat rate at US$9.00 excluding a big or heavy package
| from | to | shipping charge | Package total dimensions |
| 0 | -200cm | US$9.00 | 200cm |
Shopping
- Please use a shopping cart system, inquiry form and E-mail. I'm worry about our mistake when you call us because I might misunderstand what you said. We can't call and send a letter if you give us an inquiry or an order so please write your E-mail address exactly.
About placing an order and asking a question
- You can pay by PayPal, credit card(You can see following cards), I.P.M.O. (International Postal Money Order) . Please tell us if you want to pay by I.P.M.O.
About payment
- Our English web site has PayPal shopping cart system. It is secure. We never know customers credit card number because it is managed by PayPal.
About shopping cart form
Return policy
- We always do my best on your purchase. If, for any reason, you are unhappy with your purchase, return the item within 14 days for a refund minus a 15% restocking fee. Shipping charges are not refundable (items sold with free shipping will be assessed a shipping charge).
- All returns must be in new condition with the original packing material. If merchandise is used or if it is not in new condition, it cannot be returned. A specialty merchandise for you cannot be returned for any reason.
- If a merchandise was broken when you got it, please send us e-mail attaching the picture of it. (Our e-mail address: info@juho-tougei.com) We will send new merchandise as quickly as we can. Sometimes, we don't have same merchandise or we have to spend long time to get it. Please let us know your opinion at that time. At that time, we can send another merchandise or we will refund by PayPal as quickly as we can.
About Personal information
- We never sell, or exchange any of your private information, e-mail addresses, or purchase records with anyone. Only if government affiliated agencies request complying with laws and regulations, we will share them.