Shipping Method and Privacy Policy
Shipping Method
- We will ship our mechanize directly from Japan. About shipping charge, please see below.
About shipping to countries except for Japan
- Please confirm the shipping cost on the following shipping charge lists. Basically, shipping charge is based on weight of the dolls/parts include the package box. However, you might be added some fee if the products you ordered are heavier or larger than our image. I'll tell you a correct shipping charge if you purchase heavy or big size items.
About shipping charge
- The shipping charge list is without a fee or tax of your country. We're not sure each cost (VAT or something fee) because it is different from depending on your country. If any shipping charge doesn't show on your shopping cart system even there is a area of your country, please confirm us the own cost of your country before placing an order. Otherwise, we can't refund the payment fee even we can't send send the products. Depending on the country, we don't have any shipping method.
Tax and Fee
The costs are applied for shipping to the U.S.
| from | to | shipping charge + Tentative extera charge (Oil cost and etc..) |
| 0kg | 0.5kg | 2,800yen |
| 0.501kg | 1kg | 5,300yen |
| 1.001kg | 2kg | 7,900yen |
| 2.001kg | 3kg | 10,300yen |
| 3.001kg | 4kg | 12,700yen |
This shipping charges are decided depending on package weight including products you bought and box. The forwarding agent is EMS, however you could choose cheaper delivery if you could agree with NO TRACKING CODE. Please refer under the list.
The costs are applied for shipping to Asian countries.
| from | to | shipping charge |
| 0kg | 0.3kg | 600yen |
| 0.301kg | 1kg | 1,300yen |
| 1.001kg | 2kg | 2,400yen |
| 2.001kg | 3kg | 5,800yen |
| 3.001kg | 4kg | 7,000yen |
- These shipping charge's lists are decided depending on package weight including products and box. We use EMS which is available in Asian countries (over 2kg) and regular mail with tracking code (until 2kg) . Under the situation of over the weight or we need extra cost in any reason, I will send a bill for an extra adding fee.
- This shipping charges are decided depending on package weight including products you bought and box. The forwarding agent is different depending on your countries, but the countries where EMS is available to use (for example, most of Asian countries and Europe), we use regular mail with tracking code (until 2kg), or EMS for shipment (over 2kg) . However, regular mail with tracking code does't work dipending on the coutry. I will send a bill for an extra adding fee at the time.
The costs are applied for shipping to Europian coutries.
| from | to | shipping charge |
| 0kg | 0.3kg | 3,200yen |
| 0.301kg | 1kg | 4,400yen |
| 1.001kg | 2kg | 6,700yen |
| 2.001kg | 3kg | 8,800yen (EMS) |
| 3.001kg | 4kg | 10,900yen (EMS) |
- This shipping charge is applied to regular items. The shipping charge for heavy or oversize merchandise is different from the list, so we will send an additional bill after your order. Please ask us if you want to know the correct shipping cost before your purchase.
- In addition, please kindly note that this shipping charge is emergency cost because postal service to overseas, which we use regularly, is stopped or delayed due to Covid -19. Furthermore, it may take longer to ship than usual or it will be unavailable to ship depending on the city where you live.
- The shipping charges are decided depending on the package sizes. They are added automatically when you place an order. If the package sizes are smaller than I thought, or if you live in a place There regular postal service is available, we are going to refund the difference at the time.
- We need to use this shipping charge of the list for both coutries that is really expencive service because of an under covid19 situation. When the international postal service is recovered, it will be useful at the time
The costs are applied for shipping to Australia.
| from | to | shipping charge | Package total dimensions |
| US$0.01 | US$49.99 | 2,750yen | 60cm |
| US$50.00 | US$149.99 | 4,650yen | 80cm |
| US$150.00 | US$249.99 | 8,850yen | 100cm |
| over US$250.00 | 15,050yen | 120cm |
- This shipping charges are decided depending on package weight including products you bought and box. we use regular mail with NO tracking code (until 2kg).
Domestic shipping (Japan)
Shipping cost to Japan (domestic shipping) is flat rate at 900yen excluding a big or heavy package
| from | to | shipping charge | Package total dimensions |
| 0 | -120cm | 900yen | 120cm |
Shopping
- Please use a shopping cart system, inquiry form and E-mail. I'm worry about our mistake when you call us because I might misunderstand what you said. We can't call and send a letter if you give us an inquiry or an order so please write your E-mail address exactly.
About placing an order and asking a question
- You can pay by PayPal, credit card(You can see following cards), I.P.M.O. (International Postal Money Order) . Please tell us if you want to pay by I.P.M.O.
About payment
- Our English web site has Ecwid shopping cart system. It is secure. We never know customers credit card number because it is managed by PayPal.
About shopping cart form
About Personal information
- We never sell, or exchange any of your private information, e-mail addresses, or purchase records with anyone. Only if government affiliated agencies request complying with laws and regulations, we will share them.
Return policy
- We always do my best on your purchase. If a merchandise was broken when you got it, please send us e-mail attaching the picture of it. (Our e-mail address: info@juho-tougei.com) We will send new merchandise as quickly as we can. Sometimes, we don't have same merchandise or we have to spend long time to get it. Please let us know your opinion at that time. At that time, we can send another merchandise or we will refund by PayPal as quickly as we can.
- If, for any other reason, you are unhappy with your purchase, return the item within 14 days for a refund minus a 10% restocking fee. Shipping charges are not refundable (items sold with free shipping will be assessed a shipping charge) .
- All returns must be in new condition with the original packing material. If merchandise is used or if it is not in new condition, it cannot be returned.
- A specialty merchandise for you cannot be returned for any reason.